Privacy Policy

Introduction

Voice The Love Universal ("we," "our," or "us") operates voicethelove.com and Voice The Change Universal operates voicethelove.store (collectively, the "Services"). We are committed to protecting your personal data and respecting your privacy rights under the European Union General Data Protection Regulation (GDPR) and applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Services, purchase our products, or interact with our spiritual and holistic wellness offerings.

Data Controller Information

Personal Data We Collect

We collect and process the following categories of personal data:

• Identity Data: First name, last name, title, date of birth, and gender when voluntarily provided.
• Contact Data: Email address, telephone number, billing address, and delivery address.
• Financial Data: Payment card details processed securely through Stripe (we do not store complete card details).
• Transaction Data: Details about payments, purchases, course enrollments, and service bookings.
• Technical Data: IP address, browser type, operating system, and device information.
• Usage Data: Information about how you use our website and services.
• Marketing Data: Your preferences for receiving marketing communications.
• Health and Wellness Data: Information you voluntarily provide about your spiritual journey, emotional state, or wellness goals (processed only with explicit consent).

Legal Basis for Processing

We process your personal data under the following legal bases as required by GDPR:

• Consent: When you have given clear consent for specific purposes.
• Contract Performance: To deliver services you have purchased.
• Legal Obligation: To comply with legal requirements such as tax laws.
• Legitimate Interests: For business operations, fraud prevention, and service improvement.

Special Category Data (Health and Wellness Information)

Your Rights Under GDPR

Under the GDPR, you have the following rights:

• Right of Access: Request copies of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data in certain circumstances.
• Right to Restrict Processing: Request limitation of data processing.
• Right to Data Portability: Request transfer of your data.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time.
• Right to Lodge a Complaint: Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

Data Retention

We retain your personal data only as long as necessary:

• Account Data: Duration of account plus 7 years for tax purposes.
• Transaction Records: 7 years to comply with French tax laws.
• Marketing Data: Until you unsubscribe, then deleted within 30 days.
• Health and Wellness Data: 3 years after last session, then securely deleted.
• Technical Data: 26 months per French data protection authority recommendations.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Data Protection Officer: Lovewell SIWELA, Esq. & Aurélie LEMIÈRE-SIWELA, Esq.

Supervisory Authority (France): Commission Nationale de l'Informatique et des Libertés (CNIL) - https://www.cnil.fr/